Orders & Shipping
FAQ
What is your shipping policy?

You can find our full shipping policy here

Where do you ship to?

We currently ship anywhere in the United States, but we're working on international expansion. Please sign up for our emails for the latest updates, or feel free to reach out for more details. Shipping espresso machines to the 48 contiguous US states is covered by Terra Kaffe, and shipping to Hawaii, Alaska, and other US territories is partially subsidized by Terra Kaffe.

Where do you ship from?

TK-01s ship from our Minnesota warehouse, peripheral products ship from our HQ in Brooklyn, and coffee beans ship directly from the roaster (location varies by roaster).

Is the TK-01 available in stores?

Yes! The TK-01 is available for purchase in-person at the MoMA Design Store and Nordstrom. Check your local Nordstrom for availability.

What payment methods do you accept?

We accept all major credit and debit cards (including Amex), as well as PayPal, Shop Pay, Google Pay, and Facebook Pay. We also offer interest-free, monthly financing through Klarna.

When will my credit card by charged?

Your credit card will be charged immediately after placing your online order.

In which states do you charge sales tax?

Terra Kaffe charges sales tax in all states in which we are legally required to do so. This list does change frequently, so please check back for updates. As of July 2022, we charge sales tax in:

 

Arizona
California
Colorado
Florida
Georgia
Illinois
Maryland
Massachusetts
Michigan
Minnesota
New Jersey
New York State
North Carolina
Ohio
Pennsylvania
Tennessee
Texas
Virginia
Washington

How do I find my order number?

Your order number can be found in the order confirmation email, as well as your Terra Kaffe account page.

When will my order ship?

Most orders ship within 3-5 business days. For backordered items, please reach out to our Customer Experience team for further details.

How can I track shipping and delivery?

Upon ordering a TK-01, you can find your shipping address in the order confirmation email sent from Terra Kaffe. Once your order ships, you will receive an email with tracking information.

 

Shipping the TK-01 to the 48 contiguous states is free, and Terra Kaffe partially subsidizes shipping to Hawaii, Alaska, and other US territories. Kindly note that any additional shipping fees are nonrefundable.

When are my coffee beans shipping?

All of our coffee offerings are roasted fresh-to-order and shipped directly from our roasting partners, so these will typically take about two weeks for delivery.

Please keep an eye out for a confirmation email with tracking information, which you'll receive once your coffee order ships!

How do I adjust my coffee subscription?

You can easily manage your subscription through your TK account page. This is where you can swap beans, skip orders, or make any changes to your subscription. For additional questions or coffee recommendations, feel free to reach out to our Customer Experience team.

I entered the wrong shipping address. What do I do?

We're here to help! To make sure your order gets to the right place, please contact our Customer Experience team immediately at (718) 738-7488 or by sending an email to contact@terrakaffe.com. Kindly note that a small rerouting fee may apply if your order has already shipped.

Can I change the color of my order?

Yes! If you’d like to swap the color of your TK-01, please contact our Customer Experience team immediately at (718) 738-7488 or by sending an email to contact@terrakaffe.com. Kindly note that a small fee may apply if your order has already shipped or been delivered.

My order never arrived. What should I do?

Oh no! Occasionally, delivery drivers will mark a shipment as “delivered” before it actually has been. With that, please alert us if your order has been marked as delivered but hasn’t arrived. We also recommend checking with neighbors and around your property to ensure the order wasn’t dropped off at a different location.

 

If your order still hasn’t shown up, please reach out to our Customer Experience team so that we can file a shipping claim and have this taken care of for you.

My order arrived damaged. What should I do?

We’re so sorry to hear this! Please reach out to our Customer Experience team, and we’ll get this sorted out for you right away. Be sure to include any photos of the damage so that we can find a solution for you as quickly as possible.

Need more help?

Talk to a highly-caffeinated human on our team.

Use the contact form or give us a buzz at (718) 738-7488.