Frequently Asked Questions

General


1. What is Terra Kaffe?

Terra Kaffe is a new direct-to-consumer coffee brand. We’ve brought to market a new super automatic espresso machine that brews from fresh whole beans. Just one touch for a perfect cup with no needless waste from pods or capsules.

It brews a full range of espresso drinks with all features from milk, bean grind, temperature, to water firmness all customizable to you the user. Built with elegant operation and European design in mind.

2. What can I make with the TK-01?

You can brew whatever you like from Espresso, Americano, Latte, to Cappuccino. You have ultimate control over the settings, and can even brew up drinks like Cortado, Ristretto, Macchiato and more. To learn more about drinks that can be made on the TK-01, check out our blog post here.

3. How is the TK-01 different from other espresso machines?

Terra Kaffe is different in design, philosophy, and price from other super automatic espresso machines in the market. The secret to our design is rooted in our beginnings in Berlin. We are deeply influenced by Berlin art, culture, and music and carry those sentiments into our product, packaging, and visual language.

The TK-01 also boasts the best price-point for premium feature set. Features including temperature control, water firmness, grind size, drink size, and more allows our machine to easily make a wide variety of coffee styles. Lastly, being factory direct were able to fully control quality and ship directly to you avoiding middleman upcharges. Meaning you get a high-end, great looking espresso machine for half the price of the average.

4. Do I need any special equipment or specialty coffee?

No, with Terra Kaffe’s TK-01 you can use your existing cups, mugs, and beans. Terra Kaffe provides you with an easy way to reorder your favorite beans on our website from a curated list of coffee roasters. You can use any type of bean in the bean hopper and leave sealed fresh for 30 days. The TK-01 also comes with milk canister and hose to froth your favorite milk-based coffee drinks.

5. Can I buy a refurbished TK-01?

We currently have in stock a limited number of refurbished TK-01s. Every certified refurbished TK-01 completes a rigorous refurbishment process that includes full testing that meets the same functional standards as Terra Kaffe’s new TK-01 standards. Please note that while our team thoroughly tests, cleans, and inspects each refurbished machine, these units have been gently used and may contain minor cosmetic flaws or stray coffee grounds that have loosened over the course of shipping.We back this quality commitment by including a one year/2,500 brew limited warranty, with the option to purchase an extended warranty. The limited warranty covers all defects in materials or workmanship including free shipping to and from our repair center. This warranty does not apply to any unit purchased outside of Terra Kaffe or an authorized dealer, repaired outside our repair center network, or subject to any misuse, negligence, or accidents. The warranty is void upon resetting the cup counter, and does not apply upon failure to adhere to care and maintenance instructions in the user manual.

6. Do you offer any military/first-responder/medical worker/student/teacher discounts?

Yes, we absolutely do! A $75 discount code for prospective customers working in these fields can be redeemed through VerifyPass. Signing up is simple – VerifyPass will simply verify your employment status, then provide you with a unique discount code that can be used at checkout once eligibility in confirmed.

7. Do you offer a referral program?

Yes, we do! We love hearing about how our community is sharing the TK love. After you’ve created an account and purchased a TK-01, you’ll find a link titled ‘Refer A Friend’ in your online profile – click there, and you’ll see a unique referral link that you can share with friends and family. If someone uses your referral link, they’ll receive $75 off their purchase of a new TK-01. Once their TK-01 arrives, you’ll receive $50 to use in our shop!

The TK-01


1. Does the machine only work with whole beans?

The TK-01 brews both whole-bean and pre-ground coffee, however we recommend using whole beans to experience the freshest brew. By grinding fresh whole, unflavored beans immediately before brewing, the TK-01 is able to unleash the full flavor profile of the bean and make you the perfect cup. For those interested, the TK-01 does have a separate single-serving chute located in the bean hopper where pre-ground coffee can be inserted.

2. Can the TK-01 hold multiple varieties of beans at the same time?

The TK-01 gives you the freedom to brew with any unflavored coffee beans so that you can brew, sip, and savor your favorite cup at home. The bean container is also equipped with a special separate coffee bypass chute where pre-ground coffee can be placed in addition to the whole beans located in the hopper. Brewing decaf and fresh whole bean together is now quick and convenient.

3. How does the TK-01 grind whole beans?

Our stainless-steel conical burr grinder can be adjusted with a knob in the bean container from 1-5 to modify the coarseness of the grind to match your preferred coffee style. The TK-01 is made to grind to precision over the lifetime of the machine. Remember to only turn the coarseness knob when the grinder is actively grinding the beans.

4. How long is the technical lifecycle of the TK-01 espresso machine?

The machine is engineered for a lifetime of 5 years or 10,000 brews. Our industrial grade component parts are made for continual use.

5. Should I turn my TK-01 off?

We recommend allowing your TK-01 to go into standby mode at least once a day. Powering down and back up allows the TK-01 to go through a rinse cycle, which will help to keep internal tubing clean.

The Brewer


1. What is the bar pressure of the TK-01 brew unit?

The TK-01 uses a 19 Bar Italian pump system that delivers optimal flavor extraction for your espresso. This pressure ensures rich, crema-topped, milk-infused coffee drinks.

2. What are the brewing parameters?

Brewing parameters are the variables that a professional barista controls when making a cup of coffee. With the TK-01 you can have the same level of control with the simple touch of a button. Everything from the amount of water, temperature of water, volume of ground beans, coarseness of the grind, and contact time between coffee and water can be adjusted to your taste profile. Becoming your home barista has never been so easy!

3. Can I take the brew unit out for cleaning?

Yes you can, and we recommend doing this one time per week – for a visual guide, check out our instructional video on removing the brew unit. Simply open the right door and remove the residue container on the left to free up space. Carefully take out the brew unit from the tracks and place gently onto a surface. To clean, place underneath the water faucet and gently let water fill the open area on the top. Do not run water over the bottom of the brew unit, as there are oils made specifically for the unit itself. Once finished gently pat dry and place the brewer back on the tracks until you hear it click.

4. How often do I need to do a deeper clean of the brew unit?

The TK-01 will keep you up to date with any routine maintenance needs. The machine will let you know when your machine is ready for a brewer cleaning tablet, typically after 300 brews. Running a brewer cleaning cycle allows for a deeper cleaning of your TK-01’s brew unit. To clean your brewer using a cleaning tablet, first ensure your water tank is full. Next, insert one cleaning tablet into the bypass or pre-ground coffee chute. Next, press “MENU,” then “CLEANING,” then “BREWER,” and follow the prompts on the screen. A helpful video can be found here.

The Water Container


1. How many servings can I make with a full water tank?

A full water tank can make between 10 servings of 6oz Americano and 28 servings of 2 oz Espresso.

2. How much water does the tank hold?

The water container holds 57 fl oz or 1.68 liters.

3. How do I know the water container is empty?

The TK-01 has a sensor monitoring the water level. You will be alerted on the TK-01 display when the water container needs to be filled.

4. How do I fill up the water tank?

The removable water tank is located inside the left door of the machine. Simply remove it and hold it under the tap until full and place back in the machine.

5. How often should I change the water filter?

We recommend swapping the water filter out every three months. We sell replacement water filters in the TK shop.

The Bean Hopper


1. What is the capacity of the TK-01 bean hopper?

The TK-01 bean hopper can hold up 12 oz of beans.

2. How do I clean the bean hopper?

The bean hopper only needs to be periodically cleaned. Simply turn off the machine and use a dry cloth to remove any residue.

3. How do I know when to refill the bean hopper?

The bean hopper has an easy to open lid where you can see if the beans are about to run out. The TK-01 machine also features a transparent window for easy viewing.

4. Can the TK-01 make a single serving with other beans, for example a decaf coffee without removing the beans from the container?

Yes. The main bean hopper contains a separate bean chute to make any coffee style with pre-ground coffee for a single serving. It bypasses the beans in the main hopper. A helpful video can be found here.

5. How long will the beans stay fresh inside the bean hopper?

The bean hopper features a silicone seal around the lid so that limited air can enter, meaning your beans will stay fresh for up to 4 weeks in the container. Happy brewing!

The Grinder


1. What kind of grinder does the TK-01 use?

The TK-01 includes a stainless-steel conical burr grinder that can be adjusted with a knob in the bean container from 1-5 to modify the coarseness of the grind to match your preferred coffee style. The grinder is made to grind to precision over the lifetime of the machine.

2. How do I clean the grinder?

The grinder should only be cleaned if excess oils are present. If present turn off the machine and use a dry cloth to remove any residue from the top of the grinder.

3. Can I use pre-ground coffee?

Yes. The main bean hopper contains a separate bean chute to make any coffee style with pre-ground coffee for a single serving. It bypasses the beans in the main hopper. However, we recommend using fresh whole beans for better taste. Here’s a video on using the pre-ground option.

4. How do I order additional whole beans?

Terra Kaffe has recently launched a subscription-based bean platform to offer our favorite beans. You can check out our current options here.

The Milk Frother


1. How does frothing milk on the TK-01 work?

Each TK-01 comes with a milk canister that is easily connected via a hose to produce premium quality espresso-milk-based drinks. Simply select your favorite milk and fill the canister to begin. We recommend storing the canister in the fridge overnight to keep milk fresh. You can also use the open-ended milk hose in your accessories box with any cup or container of milk. A helpful video on milk-based drinks can be found here.

2. Which milk types can I use?

The TK-01 can froth both dairy and non-dairy alternative milks like almond, oat, hemp, soy and more. This unique capability allows you to create almond lattes and oat cappuccinos with one touch. Please don’t use cream, half-and-half, or coffee creamers with your TK-01’s milk frothing system.

3. How can I clean different parts of the milk canister?

The canister and lid should be cleaned gently by hand. The machine will alert you when the milk hose is ready for cleaning. Simply make sure the hose is connected. Then press the on-screen checkmark to run hot water through the milk hose for cleaning.

4. Can I make several beverages with hot milk or milk foam in a row?

Yes you can. Make sure to fill the canister up to make multiple milk foam drinks in a row. When the canister is empty simply refill to create more of your favorite drinks.

5. How do I control the milk frother?

You control the frother by the knob inside the left door on the top right. Here you can adjust for more foam or more silk to create your perfect cup.

6. What should I avoid when using the milk frother?

Never use scouring pads, abrasive cleaning agents, or aggressive liquids to clean the canister.

The Drip Tray


1. How do I remove the drip tray?

To remove the drip tray carefully slide it out towards you.

2. How do I clean the drip tray?

The drip tray can be cleaned by hand with lukewarm water and soap. Please don’t put the drip tray in the dishwasher. When full make sure to rid of excess water into nearby sink.

3. How do I know if the drip tray is full?

The water level in the drip tray is easily viewable. When full carefully slide it out towards you and rid of excess water into nearby sink.

4. Will the machine tell me if the drip tray is missing?

The TK-01 has a built in sensor that will notify you when the drip tray is misaligned or missing.

Descaling


1. Where can I buy the descaling solution?

You can order descaling agent from the TK shop. We also recommend most organic solutions made for espresso machines that gently clean the machine to enhance cup quality. Please note that we do not recommend using homemade descaling solution containing ingredients such as vinegar or lemon juice.

2. How often do I need to do this?

The TK-01 will keep you up to date with any routine maintenance needs. The machine will let you know when your machine is ready for the descaling process, typically after 300 brews. Descaling your machine is a simple and important process to maintain optimal function and lifespan of the machine.

3. How do you descale the machine?

Descaling your TK-01 allows for the removal of any calcification or limescale buildup in the machine’s internal thermoblocks. To descale your machine, first remove the water tank from the machine, and take out your water filter. Add four descaling tablets to the tank and fill with warm water. Wait until the tablets fully dissolve. Reinsert your water tank, then, on your touch screen, press “MENU,” then “CLEANING,” then “DESCALE,” and follow the prompts on your screen. A helpful video can be found here and detailed instructions can be found here.

4. What happens if I forget to descale?

If you don’t descale your machine often you may notice a decline in the quality or performance of the TK-01. In some cases, forgetting to descale your machine may reduce the lifespan of your machine.

Warranty & Service


1. Does the Terra Kaffe TK-01 have a warranty?

Yes. Each TK-01 comes with a 2 year / 5,000 brew limited warranty. The limited warranty covers all manufacturer defects in materials or workmanship of non-moving parts. Warranty coverage includes labor, parts, and free shipping to and from our repair center. This warranty does not apply to any unit purchased outside of Terra Kaffe or an authorized dealer, repaired outside our repair center network, or subject to any misuse, negligence, or accidents. The warranty is void upon resetting the cup counter, and does not apply upon failure to adhere to care and maintenance instructions in the user manual.

2. Can I get a refund?

Between the point of purchase and shipping of your machine, you can get a full refund net payment processing fees by emailing contact@terrakaffe.com. Refunds can take up to ten business days for processing. Other products, including extra milk carafes, water filters, and accessories are not eligible for refund. Every TK-01 purchased from the Terra Kaffe website is eligible for return during the thirty day trial period or during the first 150 brews, whichever comes first. You must hold onto the original product packaging during the duration of the trial period and may be subject to re-packaging fees during the return process if they have disposed of or lost the original product packaging. If you dispose of the original product packaging duration the duration of the trial period, you are responsible for properly packaging and shipping the machine back to Terra Kaffe. You are also responsible for contacting Terra Kaffe for appropriate shipping instructions. Additionally, to be eligible for a refund, returned goods must be received by the Seller in the same condition that the Customer received them. Failing to follow return instructions will result in a deduction from the total refund amount.

3. When will my credit card be charged?

Your credit card will be charged immediately after placing your online order.

4. Shipping and delivery?

If you have ordered a TK-01 you can find your shipping address in the purchase confirmation email sent from Terra Kaffe. Once your order ships, you will receive an email with tracking information. Shipping the TK-01 is free to the 48 contiguous states, and Terra Kaffe partially subsidizes shipping to Alaska and Hawaii.

5. Can anyone, from any country reserve a TK-01?

We are currently only shipping within the US but plan on shipping to other countries soon. Stay up to date by visiting our blog!

6. What happens if my TK-01 stops working?

Terra Kaffe will repair or replace your TK-01 if covered by the limited warranty. These limited warranties are in effect for the period and usage described above from the date of the first purchase and are limited to the United States of America. These warranties cover all defects in materials or workmanship (parts and labor). If your TK-01 cannot be repaired over the phone, Terra Kaffe will cover shipping costs to and from a repair facility within the 48 contiguous United States. If there are lengthy delays in the repair schedule, you will have the option to receive a replacement TK-01. Terra Kaffe will replace your machine with the same model of the same or less usage. Usage is defined by the number of brews the machine has made when sent for repair.

Online Support


1. Where can I find my order number?

If you have ordered a TK-01 you can find your order number in the purchase confirmation email sent from Terra Kaffe.

2. I received an error message while attempting to place an online order. What should I do?

If you receive an error when placing an online order, or using a promo code, please make note of the error and contact our team at contact@terrakaffe.com.

3. If I have other questions how can I get in touch?

If you have other questions that aren’t covered in the FAQs feel free to email us at contact@terrakaffe.com or call us at 718-738-7488. Our call center hours Mondays from 10:30am-7pm Eastern Time, T-F 9am-7pm Eastern Time, and Saturday from 10am-4pm Eastern Time. We’re a small team, so if we don’t answer the phone, it’s probably because we’re taking a coffee break, or walking the pups. Either way, just leave a message, and we’ll call you right back.

4. Does Terra Kaffe offer promotions?

We have a variety of promotions throughout the year, exclusively to Terra Kaffe community members like you! The best way to stay informed is through our emails and social media profiles. You may join our mailing list on the homepage of our website. We also invite you to follow us on Facebook, Instagram, and Twitter for exciting news, promos, and content.

Sustainability


1. How can I recycle my grounds?

To recycle your grounds open the right door and remove the coffee container on the left. The dried grounds are ready to by used or composted.

2. What can I use coffee grounds for?

The dried coffee grounds can be used in your home garden, as exfoliation for a hand/face scrub, an odor eliminator in your fridge and much more.

3. Are the coffee pucks inside compacted?

The coffee container can hold up to 10 dried coffee pucks before needing to be cleaned. The efficient brew process from the TK-01 extracts water and moisture from the coffee. The coffee container will also alert you when full for optimal cleaning – the alert works on a counter, rather than with a weight sensor.

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