Customer Experience Junior Associate

October 26th, 2021

Terra Kaffe is a young company in Brooklyn, NY, transforming the in-home coffee experience, starting with a new coffee machine. Our super-automatic espresso machine gives customers the freedom to brew whole-bean coffee, delivering uncompromising quality and promoting conscious consumption.

Given that customer intimacy and premium CX are core pillars of Terra Kaffe’s brand, the crux of this entry-level role is to ensure a flawless customer journey and experience with Terra Kaffe, leaving our customers delighted at every turn.

KEY RESPONSIBILITIES

  • Supporting VP of CX and CX department leads in managing all touch-points along the customer journey
  • Overseeing customer relationship management via phone and email
  • Developing deep expertise with Terra Kaffe’s TK-01
  • Optimizing and executing on customer support/success strategy
  • Executing on operational tasks that serve current and future (prospective) customer base
  • Gathering customer insights to work with teams on product development and other strategic projects

SKILLS AND QUALIFICATIONS

  • Confident, empathetic, and strategic thinking, with the ability to skillfully present this through written and verbal communication
  • Able to confidently manage different personality types and engage with a diverse range of people
  • Thrives in a fast-paced work environment
  • Bachelor’s degree
  • Work experience in customer service preferred, experienced in e-commerce and/or consumer-facing startup a bonus

BACKGROUND ON TERRA KAFFE

Terra Kaffe is a group of coffee enthusiasts who fell in love with coffee brewed from carefully selected, sustainably-sourced beans. We focus on e-Commerce, consumer goods, coffee, and connectivity. Our company has offices in New York City and Berlin and is made up of a small team of 11-50 employees, plus an active roster of 2-3 dogs. To date, Terra Kaffe has raised ~$9.5 Million of funding; their latest round was closed in September 2021.

BENEFITS

  • Competitive Compensation
  • Unlimited Vacation
  • Medical, Dental, and Vision Benefits
  • 401(k) Plan

PERKS

  • TK-01 Machine for your home
  • Remote work optionality
  • Terra Kaffe Gear
  • Office Snacks
  • Unlimited Coffee (this one should be obvious by now)

Think you’d be a good fit for the role? Send your resume and anything else you’d like us to know about you to cate@terrakaffe.com with “CX Jr Associate” in the subject line!


Newsletter

TK-01s are $100 OFF until Dec 4th! In stock and shipping within 5 business days of order.

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