Terms & Conditions
This text defines the basic rules that will be followed by Terra Kaffe, Inc. (hereinafter: Seller) and the end user of the store (hereinafter: the Customer) to ensure successful completion of sales transactions through the Web store on the Website www.terrakaffe.com
The Seller reserves the right to cancel purchases upon notifying the Customer.
The Customer undertakes to follow the following steps during the ordering/purchase of the goods through the Seller’s Web store:
1. Product selection
2. Choosing the right color and quantity of the product
3. Registration or entering personal data
5. Order completion
6. Payment through the selected payment method
7. Delivery of the goods
The Customer is responsible for correctly inputting their E-mail address for tracking purposes. The Seller is obliged, upon receipt of the order, to send an E-mail to the Customer with an order confirmation containing the designation (model), color, price and the quantity of ordered products, the total amount for payment, the remainder payment outstanding (if any), the chosen payment method and delivery, as well as the delivery address details specified by the Customer.
For standard TK-01 orders, the Seller is obliged, upon shipment of the order, to send an E-mail to the Customer confirming shipment and tracking details.
Bearing in mind that the TK-01 espresso machines with water line are only available for pre-order, the time required for their production is estimated to be about two to three months post purchase, with possible deviations from the stated timeline. The Seller undertakes to notify the Customer as soon as the ordered/purchased product has been made, and to send the goods as soon as production has been completed.
The Customer is obliged to provide the Seller with the exact information for delivery of the goods (name and surname, full delivery address, contact telephone and E-mail of the Customer). If the Customer provides incorrect or incomplete information, the Seller cannot be held liable for problems in the delivery or taking over the ordered goods. If the Customer requests a change of delivery address post-purchase after the product has shipped, the Customer will be subject to a $25 charge. In addition, the Seller shall not be liable for any problems arising from the delivery by the authorized courier service nor any problems arising from (non)acceptance of the goods by the Customer. In such cases, if the goods are returned to the Seller’s address as undelivered, the Seller shall also be entitled to charge the costs of failed delivery (dispatch) of the goods to the Customer on the occasion of the next attempt of delivery. If the Customer fails to confirm receipt or lack thereof within three business days of shipment being marked as delivered, the Customer forfeits the right to receive a replacement machine or a refund from the Seller.
In case the Customer makes a payment of an amount less than the total amount of the purchase order (excluding pre-order deposits), it will be considered that the purchase is not completed, and the paid amount will be returned to the Customer.
When taking over goods, the Customer is obliged to check the quality and condition of the delivered goods. If there are visible damages on the package in the form of broken parts or dents, the Customer is obliged to request the opening of the package in the presence of courier. If it is established on that occasion that the products are damaged, a claim report shall be made.
Upon purchasing a refurbished TK-01, the Customer acknowledges and accepts that minor cosmetic damage may be present on the refurbished unit.
Every purchase of a new TK-01 includes a 1 year/3,000 brew limited warranty, with the option to purchase a Mulberry extended warranty plan. Every certified refurbished TK-01 includes a 6 month/1,500 brew limited warranty, with the option to purchase a Mulberry extended warranty plan. Terra Kaffe will honor any preceding manufacturer’s warranty offered at the time of purchase. All extended warranties originally purchased through Terra Kaffe will be transferred to and covered under a Mulberry protection plan. The manufacturer’s warranty applies to machines in continuous possession of only the original purchaser or original recipient. This warranty does not apply to any unit purchased outside of Seller or an authorized dealer, repaired outside Seller’s repair center network, or subject to any misuse, negligence, or accidents. The manufacturer’s warranty is void upon resetting the cup counter, and does not apply upon failure to adhere to care and maintenance instructions in the user manual. The manufacturer’s warranty is void if the Customer notifies Seller of an issue but does not proceed with instructions provided by the Seller and/or continues to use the machine. The manufacturer’s warranty is void if the machine is used outside of the fifty United States. The manufacturer’s warranty is void if the Customer uses tools to disassemble any part of the machine or otherwise attempts to repair an issue without notifying the Seller. The manufacturer’s warranty is void if the Customer adjusts anything in the calibration menu without instruction from the Seller.
The limited warranty covers all defects in all electronics and non-moving parts or workmanship including free shipping to and from Seller’s repair center from the 48 lower states. If the TK-01 cannot be repaired, Seller will replace the machine with the same model of the same or less usage. Usage is defined by the number of brews the machine has made when sent for repair.
Any claims or returns shall be settled through contact Seller at email@example.com with a stated explanation for the reason of return and must coordinate return with the Seller team to ensure a refund to the Customer, net a $55 restocking fee. Any exchanges or modifications to the order may result in associated processing and shipping fees. Terra Kaffe TK-01 espresso machines that have been used in excess of 150 brewed cups during the trial period shall no longer be eligible for a refund. The Customer must hold onto the original product packaging during the duration of the trial period and may be subject to re-packaging fees during the return process if they have disposed of or lost the original product packaging. If the Customer disposes of the original product packaging duration the duration of the trial period, the Customer is responsible for properly packaging and shipping the machine back to the Seller. The Customer is also responsible for contacting the Seller for appropriate shipping instructions. Additionally, to be eligible for a refund, returned goods must be received by the Seller in the same condition that the Customer received them. Failing to follow return instructions will result in a deduction from the total refund amount. It is up to Seller’s discretion how much is to be deducted from refund depending on degree of return instructions not followed and corresponding impact on product condition. The Customer is responsible for any return shipping fees outside of the lower 48 states. Due to administrative processes and constraints, Seller’s refund process timeline cannot be explicitly defined but Seller will ensure to make commercially reasonable efforts to execute the Customer’s refund as fast as possible. TK-01 accessories, peripheral products, cleaning products, coffee, and spare parts are final sale and, as such, ineligible for return or refund. Refunds are issued to only the original payment method not in excess of the original amount paid on that method of payment.
For all disputes between the Seller and the Customer which cannot be settled by mutual agreement and in the spirit of good cooperation, the Court in Delaware shall have jurisdiction.
– Terra Kaffe Inc.