Refund policy

We have a 30-day/150 brew (whichever comes first) return policy for espresso machines, which means you have 30 days or 150 brews (whichever comes first) after receiving your item to request a return. 

We have a 15-day return policy for the Aero milk frother, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Any claims or returns shall be settled through [email protected] with a stated explanation for the reason of return and must coordinate return with the Terra Kaffe team to ensure a refund to the Customer, net a $55 restocking fee. Any exchanges or modifications to the order may result in associated processing and shipping fees. Terra Kaffe espresso machines that have been used in excess of 150 brewed cups during the trial period shall no longer be eligible for a refund. The Customer must hold onto the original product packaging during the duration of the trial period and may be subject to re-packaging fees during the return process if they have disposed of or lost the original product packaging. If the Customer disposes of the original product packaging duration the duration of the trial period, the Customer is responsible for properly packaging and shipping the machine back to the Seller. The Customer is also responsible for contacting the Seller for appropriate shipping instructions. Additionally, to be eligible for a refund, returned goods must be received by the Seller in the same condition that the Customer received them. Failing to follow return instructions will result in a deduction from the total refund amount. It is up to Seller’s discretion how much is to be deducted from refund depending on degree of return instructions not followed and corresponding impact on product condition. The Customer is responsible for any return shipping fees outside of the lower 48 states. Due to administrative processes and constraints, Seller’s refund process timeline cannot be explicitly defined but Seller will ensure to make commercially reasonable efforts to execute the Customer’s refund as fast as possible. Refunds are issued to only the original payment method not in excess of the original amount paid on that method of payment. If the original payment method was a prepaid Visa or American Express gift card (or equivalent), the refund can only be made to that prepaid gift card. If the prepaid gift card is no longer available or active to receive the funds back to it, then the refund will need to be in the form of a Terra Kaffe gift card (i.e, store credit).

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Terra Kaffe accessories, peripheral products, cleaning products, coffee, and spare parts are final sale and, as such, ineligible for return or refund.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Please allow up to two weeks once we receive your item to receive your refund.