The Customer undertakes to follow the following steps during the ordering/purchase of the goods through the Seller’s Web store:

1. Product selection

2. Choosing the right color and quantity of the product

3. Registration or entering personal data

4. Review of all the information, control and acceptance of order and General terms of use and purchase.

5. Order completion

6. Payment through the selected payment method

7. Delivery of the goods

The Customer is responsible for correctly inputting their E-mail address for tracking purposes. The Seller is obliged, upon receipt of the order, to send an E-mail to the Customer with an order confirmation containing the designation (model), color, price and the quantity of ordered products, the total amount for payment, the remainder payment outstanding (if any), the chosen payment method and delivery, as well as the delivery address details specified by the Customer.

For standard espresso machine orders, the Seller is obliged, upon shipment of the order, to send an E-mail to the Customer confirming shipment and tracking details.

The Customer is obliged to provide the Seller with the exact information for delivery of the goods (name and surname, full delivery address, contact telephone and E-mail of the Customer). If the Customer provides incorrect or incomplete information, the Seller cannot be held liable for problems in the delivery or taking over the ordered goods. If the Customer requests a change of delivery address post-purchase after the product has shipped, the Customer will be subject to a $25 charge. In addition, the Seller shall not be liable for any problems arising from the delivery by the authorized courier service nor any problems arising from (non)acceptance of the goods by the Customer. In such cases, if the goods are returned to the Seller’s address as undelivered, the Seller shall also be entitled to charge the costs of failed delivery (dispatch) of the goods to the Customer on the occasion of the next attempt of delivery. If the Customer fails to confirm receipt or lack thereof within three business days of shipment being marked as delivered, the Customer forfeits the right to receive a replacement machine from the Seller.

In case the Customer makes a payment of an amount less than the total amount of the purchase order (excluding pre-order deposits), it will be considered that the purchase is not completed, and the paid amount will be returned to the Customer.

When taking over goods, the Customer is obliged to check the quality and condition of the delivered goods. If there are visible damages on the package in the form of broken parts or dents, the Customer is obliged to request the opening of the package in the presence of courier. If it is established on that occasion that the products are damaged, a claim report shall be made.

Upon purchasing a refurbished espresso machine, the Customer acknowledges and accepts that minor cosmetic damage may be present on the refurbished unit. Please note that discount or promotional codes do not apply to refurbished espresso machines.